Legal
You can ask us to delete everything we hold about you. Here is exactly how, and what happens next.
Email us with the subject line Delete my data. Include the name, email address or phone number you gave us, so we can find your records.
Email privacy@koocester.comOr write to us at Koocester Group Pte Ltd, 105 McNair Road, Singapore 328568.
1. We confirm within 3 business days that we received your request, and ask for anything we need to identify your records.
2. We delete within 30 days. That covers our customer relationship system, our marketing lists, our internal work systems and any records held by the providers who process data for us.
3. We confirm in writing when it is done, and tell you plainly about anything we could not delete and why.
Singapore, Malaysian and Indonesian law each require us to keep some records even after you ask us to delete your data. If you have been a client or a supplier, we must keep invoices and accounting records for five years. If you asked us to stop contacting you, we keep the minimum needed to honour that request, otherwise we would have no way of knowing not to contact you again.
We will always tell you specifically what was kept and why.
If you filled in a form inside one of our Facebook or Instagram ads, that data reached us through Meta. Email us as above and we will delete our copy. To remove your data held by Meta itself, and to control what Meta does with your activity, use Meta's Accounts Center. We cannot delete data on your behalf from your Meta account.
Deletion is not the only option, and it is not always what people actually want. You can also ask us to:
Same address, same 30 days. Full detail, including how each of Singapore’s PDPA, Malaysia’s PDPA and Indonesia’s PDP Law applies, is in our Privacy Policy.
Contact us first and we will try to put it right. You may also raise it with the Personal Data Protection Commission of Singapore at pdpc.gov.sg, or with the equivalent authority in Malaysia or Indonesia.